HOME PRO’SOur process
How a job works with Helios
Six steps from your first call to the follow-up. A recurring cleaning visit and a permitted solar installation don’t need the same steps, so the table below shows how it changes by service.
Step by step
From first call to follow-up
Tell us what you need
Call, text or use the form. Pick every service that applies, and add photos if you can.
We review it and arrange an assessment
The office reviews your request and sets up a visit when the job needs one. Some jobs can be priced from photos.
You get a clear scope and estimate
What’s included, what isn’t, and the price, in writing.
We coordinate scheduling and preparation
Dates, deliveries, permits where needed, and anything you need to do beforehand.
The assigned team does the work
Helios technicians or approved subcontractors follow the job’s checklist and document progress with photos.
We review, wrap up and follow up
Completed work is reviewed, open items are handled, then billing and a follow-up check-in.
By service
How it changes by service
| Service | How we assess it | Permits and approvals | Typical rhythm |
|---|---|---|---|
| Solar | Bill review and roof check on site | Permit, inspection and utility approval | Project |
| Roofing | On-site inspection | Permit where the municipality requires it | Project |
| HVAC | On-site diagnosis | Permit for some replacements | Visit or project |
| Electrical | On-site assessment | Permit and inspection where required | Visit or project |
| Plumbing | Photos or on-site check | Permit for some work | Visit |
| Construction | On-site visit and measurements | Permits for decks, fences and some other work | Project |
| Home exterior | Site visit | PA 811 utility marking before digging; permits for some work | Project or seasonal |
| Home cleaning | Details by phone or form; photos for junk removal | None | One-time or recurring |
Staying in touch
Who to call during a job
The office
Your main contact for scheduling, questions and billing, for every service.
Project manager
On larger jobs, coordinates the work on site and reviews it when it’s finished.